You should print a copy of these Terms and Conditions to keep for future reference.
THESE TERMS AND CONDITIONS
These Terms and Conditions apply to all transactions on this website.
They do not affect your statutory rights. Please read them carefully.
For our standard trading Terms and Conditions,
click here.
For all .UK domain name registrations you are entering into an agreement with Nominet UK, who administer the .uk namespace. Their terms and conditions can be found at
http://www.nominet.org.uk/registrants/legal/terms/
For all global domain name registrations (.COM, .NET, .ORG) you are entering into an agreement with ADVANTAGE INTERACTIVE LTD. ("ADVANTAGE INTERACTIVE LTD") a registrar accredited by ICANN (Internet Cooperation for Assigned Names and Numbers) to directly register global domain names. To view their terms and conditions
http://www.advantage-interactive.com/reg_agreement.html
For .eu domain names - the providers of the domains and the 3rd parties charge a
large fee once the domain goes passed the renewal date - these fees are with
them and any payment of them has nothing to do with us what so ever. We
can pay them on your behalf once you have made payment to us for the same value.
It is your responsibility to renew the domain names you own - we will try to
contact you over a 3 month period to let you know they need renewing. We do
not accept any liability in relation to domain names not being renewed and or
the name being taken if you fail to renew it.
Please note that different terms (including, prices, delivery (charges, times) and returns policies)
may apply to purchases made other then online via this website. If you choose not to buy online,
your purchase will be subject to our normal Terms and Conditions (available at your request) for the
transaction type you choose (mail, telephone and or face to face orders).
In particular, offline purchases are not eligible for "change of mind" refund or exchange.
Most goods that are downloaded and or have related 3rd party set-up costs and or have contracted
terms are also not eligible for "change of mind" refund or exchange as according to
'The Consumer Protection Distance Selling Regulations 2005'.
We can and may change these terms and conditions at any time without notice. Any changes will take
effect on the date they are posted onto our websites. You will be asked to read and accept the terms
and conditions each and every time you place an order with us, to ensure that you have read the
most current one.
SERVER DOWN and LOST OF SERVICE:
The up time of our servers is high but can be down from time to time. In the
even of a server going going down and cannot be fixed, all data will be lost, it is
your responsibility to make sure that any data is backed up, this includes all
emails, website pages, databases and any other online content, we offer no
liability for lost data due to machine error.
No guarantee or liability is given that any online data will not be lost if a
machine goes down.
Backup Service:
We can offer a backup service that will backup your website pages, email, user
details and database, this is an additional service and is not part of or
included in any other service. If you take this service then we will do
daily backups of your hosting account, and in the event of the machine/server
going down a backup can be put back on, this service is subject to the backup
working, in the event that it is damaged as well then no data can be restored.
We can not guarantee that the backup will work and that your data is safe, you
should make your own backups.
IMPORTANT : see the "your website & Copyright" terms section near
the bottom of this page (3rd section from bottom), this may protect you for a
copyright lawsiut.
For our ½ price .co.uk with .com offer Terms and Conditions,
click here.
ORDER PROCESS (SHOPPING - BASKET - CHECKOUT - PAYMENT - DELIVERY)
You have an opportunity to check and correct any of the information and or goods and or services
you have in your basket/order up until you click the 'Continue to HSBC' button.
After you submit an order we will give you an Order Reference Number and
details of the goods you have ordered. We will send details
to you in an email. We will then send other emails
as we process your order and 3rd party purchases are made. Please note that these emails are
acknowledgements, not acceptance of your order unless clearly stated as a 'Receipt or Invoice'.
Please note that your order will be reviewed by our staff within good time and that it is not accepted by Vikatec until but not limited to, we have done so and all 3rd parties have accepted your order and or application and or contract and or payments.
At no point before you get the Registration Succeeded email is the
domain/website or email name yours and you have no legal right to use it, if you
do so this is at your own risk. We recommend no use what so ever of a name
until you own it. Ordering is no guarantee or right to owning that
domain. We do not accept any liability in relation to names being used
that you do not own, even if ordered.
Acceptance of your order and the creation of a legally binding contract
between us will only occur when we send you a 'Receipt or Invoice' email, which will
confirm your order and contain details of how we will deliver your goods
to you. Alternatively, we may decline all or part of your order for any
reason, in which case an email will tell you so.
When deciding whether or not to accept your order we may use certain information
about you, including any received from credit reference agency checks or other agencies.
In particular, we may pass your details to them to check against certain public and private databases.
They may keep a record to use in future security checks. This helps to
protect us and you against fraudulent transactions.
We and or HSBC will tell you if your payment details cannot be authorised for any reason
and may invite you to re-enter card payment details and or pay by another method and or use our mail order service
and or suggest that you visit our office. Please note that goods, prices and offers online
may differ from those featured on elsewhere, but we will try to price match if applicable to us and at our discretion.
'Available Online'
After you submit and purchase an 'Available Online' order we will give you
an order number and details of your 'Available Online' order. We will send
you an email with logon and password details. We may direct you to a download area
or you may have to logon at a latter time to this or other websites for the
goods to be downloaded.
For more details see below.
Vikatec Limited WEBSITE SECURITY
View our website
Security Policy
to see how we make your
shopping with Vikatec online Safe and secure.
PAYMENT AND PRICES
All prices and charges on this website are in UK pounds.
They do not include any TAX or VAT payable and exclude delivery charges
(For more delivery details see below).
The total cost of your order will be the price of the goods you order,
any additional services you choose (e.g. hosting), plus any applicable
service charges and or any Inc. charges (extra charges and or 3rd party costs and or Tax and or VAT and
or any other duties or charges placed upon as) and or any delivery charges. All these will
be set out clearly in your 'Shopping Basket' before you submit your order for payment via 'HSBC Secure ePayments'.
Prices, offers and goods are subject to availability and may change
before, but not after, we accept your order. If something becomes
unavailable we may offer you an alternative or suggest that you visit
one of our other websites, offices or view other related media.
We always try very hard to ensure that all the information on this website
is accurate and up to date. Occasionally, an error can occur. If we discover any errors
in the price or description of a goods you have ordered, we will tell
you and ask you whether you wish to continue with your order and or change it or cancel it.
We accept payment by Delta, MasterCard, Switch and Visa. Payment in full or a deposit (if applicable) is deducted
when we process your order. For face to face and mail/telephone orders we can also accept
payment by cash or cheque. Payment is taken in full when you purchase the goods unless we
have agreed or specified to, a deposit and or split payment and or monthly service changes and
or other payment plans that we may offer.
AGE RESTRICTIONS - REQUIREMENTS
All our goods have a general minimum age of 18 years old.
If you order any of our goods with minimum age requirements,
by ordering the goods you are confirming that you are of the required age.
Last updated:
Vikatec Limited Delivery Policy
Where we Deliver
For some items delivery must be to an address in the United Kingdom (these will be notified to
you before purchases can be made).
All large deliveries that cannot be put through your letterbox must be signed for.
Please make sure you keep the receipt and or invoice enclosed with your goods,
you may need it for future reference.
Charges Made for Delivery
Every effort is made by us to keep our delivery charges as low as possible.
Our charge depends on the value of your order, your location in the world
and which type of delivery service you want, standard delivery (28 working days)
or premium delivery (7 working days).
You only pay one delivery charge per order per visit. The charges are as follows:-
a) Order value up to £50.00, charge is £3.50
b) Order value between £50.01 and £250.00, charge is £7.50
c) Order value over £250.01, charge is £11.50
d) For premium delivery, charge is £5.75 + above charge
e) For orders outside the UK, charge is £10.50 + above charge(s)
When you add goods to your Shopping Basket, any delivery charges will be
added automatically at our standard rate. There is an additional charge if
you choose our premium delivery service. You will always be
able to see delivery charges before placing your order.
How We Deliver
All goods (except 'Available Online' items) are delivered either
by post and or by courier, depending on their value and size. If your goods
need to be delivered by courier you may be given the option of choosing
a delivery date and or time that is best for you, a small extra charge may
be added at this time with your approval.
We will notify you which delivery service and or courier we are using
by e-mail. Occasionally the order may be delivered separately.
Delivery Times
Delivery times are calculated in working days, Monday to Friday inclusive,
but excluding bank holidays. If you order after 13:00, please calculate your
delivery time as if your order has been placed on the next working day.
Premium Delivery Service, up to 7 working days
If you choose to pay the extra charge for our premium delivery service,
your goods should be delivered within the next 7 working days (8 working
days if ordered after 13:00) and with an extra charge the date and time slot
that is best for you.
Standard Deliveries, up to 28 Working Days
Standard postal and courier deliveries should arrive within 28 working days
of placing your order, this time maybe added to during busy periods, we will
do our best to notify you first.
Standard postal and courier deliveries are usually made between 9am and 5pm.
All courier and some postal deliveries must be signed for. If you are out
when the courier arrives they should leave a card with a contact number for
you to get in touch with them. The courier may leave the package with a Neighbour
and a card for you to say the Neighbour has it etc.
IMPORTANT NOTICE
Everything we can do is done to meet the delivery times specified in this section.
Occasionally, however delivery times may be affected by factors beyond our
control and therefore they cannot be guaranteed. We will inform you if we
become aware of any unexpected delay.
Please allow extra time for some 3rd party deliveries as well as overseas deliveries.
DAMAGED, INCORRECT and or MISSING ORDERS
We do our very best to make sure that you receive your order(s) in pristine condition.
If you do not receive all your goods, please check that they are not being
delivered by a different postal or courier carrier. If your order is not on
route to you or in the unlikely event that the goods arrives damaged or faulty,
please email our
Customer Care
department using this link or at any time by mailing
sales@vikatec.com or
telephone 08700 423 958 with details of you and your order.
All courier and some postal deliveries must be signed for.
'Available Online'
Goods marked as 'Available Online' can be selected for you to
download from a Vikatec approved website, subject to purchase, availability,
applications and 3rd party contracts.
Simply add the goods to your Shopping Basket as usual. When you reach the
'Checkout' screen, you will find you have a drop down box with two
options in it– one for postal delivery and one for online delivery.
All your chosen goods will be delivered as requested. Those marked as
'Available Online' can be delivered by post and or courier,
if you wish, however those marked as delivery only cannot.
If you select 'Available Online', we will provide you with logon and
collection details by email to the email address given.
Only one download will be permitted. If there is an issue then the
download availability may have to be reset by us, so please follow the
(DAMAGED, INCORRECT and or MISSING ORDERS) section above.
Please allow up to 24 hours (1 working day) between selecting your goods and the
email arriving with details of how you are to collect them. We often have
to arrange 3rd party services before we can give you full access to your goods,
this can take a while and in some cases, up to 72 hours (3 working days).
Returns, Cancellations and the Distance Selling Regulations (DSR) 2000
If you have chosen to have your order delivered, you can cancel your
purchase at any time either before or up to 14 days after delivery by:-
returning the sealed goods to this address with your receipt
and or invoice:-
Customer Care
Vikatec Limited
39
Little Green
Elmswell
Bury St Edmunds
Suffolk IP30 9FB
following any 'Returns' instructions with your delivery documentation
emailing our customer support team at sales@vikatec.com
phoning us on 08700 423 958, please have order number and purchase details to hand
writing to the above address with order number and purchase details
The goods must be complete, unused and in 'as new' condition (e.g.
if you have opened the box to examine the goods you must have
done so without damaging or marking the goods or their packaging in any way).
It should be returned with the original box, packing and accessories.
Pre-recorded DVDs, CDs and other software must be sealed.
Any 'Free Gifts' received with the goods must also be returned and or charged for.
In accordance with the 'Distance Selling Regulations (DSR) 2000',
the cooling off period and right to cancel do not apply to contracts and or orders for
any goods made to your specification and or any downloaded goods and or unsealed goods
including but not limited to (DVD, CD, Tapes, Software, Video and audio).
You will receive a full refund, and the cancellation is free of charge provided
you meet all of our terms in this section and or the 'Distance Selling Regulations'.
Where we have paid out any monies to 3rd parties in relation to your order these costs
will pass to you, sometimes these costs may be higher than the order price as we would have
got the full cost back over the term and or the monthly payments you were agreeing to, if we can
not resell these goods then you must bear the full costs.
If you choose another method of return other than stated in this document,
you must bear the costs.
We cannot cancel your purchase when:-
you have chosen an 'Available Online' option
you do not have proof of purchase
the seal has been broken on any software
the goods were a special order to your specification e.g. (your-domain-name.co.uk)
there is a contract for services with the goods
and you (directly or indirectly) or us (working on your behalf) have started using the services, this would
include but is not limited to, e.g.(Hosting and or Low Start subscription)
Return of Faulty Goods - Delivery Items
The following are guidelines for all goods ordered. Please see individual Terms and Conditions where applicable.
Wherever possible we will try to respond to your individual circumstances in a fair and just way.
If there is a fault or other defect with your product within 12 months of delivery
we will normally offer an exchange, repair or refund (if no service contracts are in place).
We will offer you the choice of an exchange or refund if the fault occurs within 28 days
of delivery and no service contracts are in place (see 'We cannot cancel your purchase when' above).
To qualify for a refund or exchange the product must be:-
in otherwise in 'as-new' condition
complete with accessories and free gifts in the original box/packaging if possible
free from service and or monthly payment contracts
a delivered item, not downloaded goods (exchange only)
standard goods, not to your specification (exchange only)
If you meet our 'Return of Faulty Goods - Delivery Items' terms then
please return the goods to a the below address or telephone our customer care
line on 08700 423 958 (9am to 5pm Monday to Friday).
Vikatec Limited
39
Little Green
Elmswell
Bury St Edmunds
Suffolk IP30 9FB
This promise does not cover faults caused by accident, misuse, neglect or
normal wear and tear. If a pre-recorded DVD, CD or other software is faulty
under guarantee we will exchange it for the same title or refund your money
if no service contracts are in place (see 'We cannot cancel your purchase when' above).
Replacement goods are sent by standard delivery only.
Any refund due to a fault or other defect will include a refund
towards the delivery charges.
We may also pay for our costs of collecting goods for replacement or refund
based on your individual circumstances.
THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS
your website & Copyright
(images, text, sounds and other media) The
contents of your website is your own
responsibility and any copyright issues are
between you and the copyright owners and we
the Vikatec Group accept no liability to
your online media. Any brand names, product
names and service names, text or images used
on your site must be with the
knowledge of the respective copyright
holders.
Any website we have designed is to the best of our knowledge using images
with no copyright or that the licence is
granted for your usage.
we take no responsibility for any of the
images or other media on your website.
If we have been asked to provide images then these images are taken from
free images sites online - if however those
images are not free and any lawsuit follows
in relation to usage or copyright of this
media then this is at the website owners
risk as we have provided the service we were
asked to do and in no way say that any image
we source is 100% save unless we have
created said image ourselves.
If in doubt
do not use or have removed any media you can
not verify, even if we or any other party
has provided it - remember it is at your
risk if you do not follow this advise, we
will remove or change any for you free of
charge if you feel there may be ownership
issues. In the design process of any website we are working for you on your
behalf and you need to oversee any copyright
issues as the legal owner of that website
that no rights to reproduce, adapt, display,
distribute, and create derivative works have
been breached, we are not paid by you to
undertake this action and
accept no liability. Ignorance is not a defence in this matter - you have
agreed to these terms before you ordered the goods.
By using our website you agree
not to intentionally misuse it.
Our website may contain hyper-links to other websites completely
unrelated to us and we are not responsible for the content or practices
of such websites.
Service on our website may be interrupted occasionally
and errors may occur. Use of our website is governed by English
law and you submit to the exclusive jurisdiction of the courts in England.
General & law
These terms and conditions and all transactions relating to this website are governed by
English law and are subject to the non-exclusive jurisdiction of the English courts.
We do not accept amendments to these terms and conditions.
Your data protection rights are set out in our
Privacy Policy
.
Other and or additional terms and conditions may apply to goods and or services and or
other aspects of our business and or within our group of
companies which may include but is not limited to,
offers, competitions, extra services, pre-release and Beta orders.
You will be alerted to them at the relevant juncture and like these you will be asked to read and
accept them before you can proceed.
These terms and conditions only cover Vikatec control websites which contain them.
We accept no responsibility or liability for the content
or operation of websites which are not under our control.
In these 'TERMS AND CONDITIONS' and other media in this website references to "we", "us", "our" and "other first person words"
, are to Vikatec Limited trading as Vikatec, Vikatec Limited and or Vikatec Web Solutions,
registered in England No. 5292380, registered office Eldo House, Suffolk Business Park, Bury St Edmunds, Suffolk, IP32 7AR.
